Please make sure that The Key to Italy, Ltd is appropriately notified of the time of arrival (please send the arrival details via e-mail or contact your sales person. The time of arrival is very important in order to arrange the appointment with the proprietor/his representative to welcome you into the accommodation and provide you with a set of keys. Please advise in regards to any arrival schedule changes /delays caused by flights, traffic, etc... Make sure to present the voucher upon arrival.
Cancellation and Refund Policy: Any cancellation or reservation change must be immediately communicated in writing to The Key to Italy, Ltd. In the event of unforeseen situations leading to canceling a reservation, they must reach The Key to Italy, Ltd in writing. The renter may be charged a specific amount depending on how long prior to the arrival date he/she notifies The Key to Italy Ltd. Please read carefully the cancellation chart below:
- More than 60 days before arrival – 20% of the total cost amount is charged
- From 60 to 11 days before arrival – 50% of the total cost amount is charged
- From 10 to 0 days before arrival – 100% of the total cost amount is charged
Refunds are provided in accordance to the previous cancellation policy.
Reservation Changes: A) In the event the renter needs to reduce the number of days of the rental period, the Cancellation Policy will apply on the canceled days only. B) In the event the renter asks for an extension of the rental period, The Key to Italy, Ltd will check the availability before proceeding with the change of reservation: If the accommodation is available you will be asked for the cost of the additional stay (actual rates being estimated at the time of the extension). If the accommodation is not available, you have the choice to either confirm the original booking or cancel the reservation under the cancelation policy guidelines.
Property no longer available: In case the chosen Property is no longer available at the time of arrival due to an unexpected setback, damages or other inconveniences, The Key to Italy, Ltd will offer an alternative accommodation with equal or higher value at no extra charge.
ID Documents: It is a specific Italian legal requirement every accommodation in Italy why is mandatory you perform one of the following:
Travel and Medical Insurance: We recommend to subscribe travel and medical insurance. To gather information on this matter please refer to the dedicated companies, some popular companies for your convenience are as follows: AIG (worldwide), Travelex , Travel and go (British).
Privacy Policy: At The Key to Italy, Ltd, we take your privacy very seriously, we use high ethical standards and respect your privacy.
The information we request when making your reservation is required in order to offer you a professional service. We will eventually disclose your personal information to our trusted third parties only and for the sole purpose of completing your booking through us. In accordance with European personal data protection laws, strict security procedures are observed at The Key to Italy, Ltd to prevent personal data misuse and unauthorized access.
Credit Card Information Management: When your credit card information is sent to us via Internet we use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL 128bit certificate has been issued by RapidSSL (www.rapidssl.com), a well known and trusted Certification Authority. The certificate is used to verify and authenticate our website and to build an encrypted and secure communication between your browser and our web server. Your credit card details will not be stored on our web server but will be kept on file at The Key to Italy, Ltd up to seven days after your departure date (considering that no damage had occurred to the accommodation during your stay). After this date, all your credit card details will be destroyed and no further use will be possible for The Key to Italy, Ltd.
Security: Our server and network are protected by firewalls against unauthorized access. All of the computers and software we use to manage your requests are provided with antivirus software and are regularly monitored, tested and updated against security threats. Our staff is constantly trained to meet the highest security standards and procedures in accordance with our security policy.
Control over your data: You always have the right to review the personal data you eventually have stored with us. You can request additional information or clarifications by emailing us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
. Please state "request personal information" in the subject line of your email. If your personal data is incorrect, we will change it or remove upon your request.
Contacts: At any time you can contact us for questions or support about your booking or reservation. We reply as soon as possible within 2 to 36 hours working days at the latest.
The Key to Italy, Ltd is a booking agent company that accommodates travellers in Apartments, Villas and Bed & Breakfasts by intermediating on behalf of property owners. The Key to Italy, Ltd will not take over obligations and responsibilities with landlords and will not be responsible for dispute between the renter and the owner.
E-mail:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Telephone: +44 20 8144 5155
Fax: +39 06 233 206 022
The Key to Italy
48 Bishopsgate
London, London
EC2N 4AJ
United Kingdom